Once the order is placed we will be making the item according to the customization provided. Usually the time taken ranges between 3 to 6 weeks.
The shipping may take another 2 weeks other than processing time. Sometimes this can get further delayed if there is a customs checkings.
In case if the item is damaged or not as per your requirement, you may return the item within 2 weeks of time after you receive the item and the refund will be processed.